Where your questions find their way to us

Communication paths vary, and we've left several open. You might need clarity about teaching your family sound money habits. Or perhaps you're weighing which direction to take with your household's financial trajectory and want a conversation that doesn't feel rehearsed.

Some prefer typing their thoughts. Others find voice exchanges more natural. We're not imposing a single channel—just offering options that match how you already communicate.

What happens after you share details

Your message arrives in our system within moments. We review incoming information each weekday morning and typically respond before the end of that business day. Complex questions might take slightly longer—sometimes we need to consult resources or review specific scenarios before giving you accurate guidance.

  • Response windowUsually within 8 business hours, occasionally extending to 24 for detailed inquiries
  • Information confidentialityYour details remain internal and are never shared with third parties
  • Follow-up patternIf your situation requires ongoing dialogue, we'll propose a structured exchange rather than endless back-and-forth

Tell us what brings you here

Three distinct paths to dialogue

Not everyone wants to fill out forms. We've established alternative channels that work just as well, depending on your preference for immediacy and detail.

Written exchange

Best for detailed scenarios or when you need time to articulate complex family financial situations. We read every word and consider context before replying.

support@krymopveko.com

Voice conversation

Sometimes talking through confusion beats typing it out. Available during business hours for questions that benefit from real-time dialogue and immediate clarification.

+1 519 814 5000

Physical location

Our office sits in Stony Plain if you prefer face-to-face discussions. Schedule ahead—drop-ins work sometimes, but appointments guarantee focused attention without interruption.

5008 50 St #5, Stony Plain, AB T7Z 1T2

When we're available

Our team maintains regular office hours but can arrange early morning or evening conversations if your schedule requires flexibility. Weekend responses happen occasionally but aren't guaranteed.

Operating windows throughout the week

Most inquiries arrive during standard business hours, and that's when we're most responsive. Messages sent late evening or weekends get queued for the next business day—we don't operate around the clock, and we've found this rhythm works better than pretending constant availability.

  • Monday through Thursday 9:00 AM – 5:30 PM MT
  • Friday 9:00 AM – 4:00 PM MT
  • Saturday and Sunday Messages held until Monday